Filed Under (MP3sale) by admin on 07-09-2008
I needed a change from the usual sluggish-web-based message support system that a lot of music shops offer (no need to mention names) and decided to request my music from MP3sale, as they didn’t initially have what I wanted. Posted on their music request forum and got the answer and the music I wanted within 24 hours. Exactly what customer service should be.
Within this time where anyone can start an online music shop (as long as it is in the right country), it seems basic business practice is being forgotten or simply thrown out the window due to laziness. While customer service maybe the most tedious and demanding area of running a shop, it also your No.1 tool to in getting those 1-time-customers coming back to your site. So I will take this time in saying ‘well-done’ to MP3Sale.
[MP3sale]
Filed Under (MP3sale) by admin on 27-07-2008
As I am currently on holiday, I am a bit slow in getting the latest news out. It looks like MP3sale are keep customers very happy with their 100% balance-bonus activation code, which basically means a doubled value of your balance with the help of a gift code. Instructions below:
Bonus code can be activated by ANY user, registered prior to July, 1st.
You can activate this bonus code only once within one month, starting from today. (So, the last day you’ll be able to activate it - will be 21, August 2008)
In case, if your current balance is lower than your last real deposit - you’ll recieve bonus equal to your last deposit.
After activation of this bonus code, your balance will be doubled up.
The bonus code is DOUBLE
You can activate it from “Add To Balance -> Bonus Code/Pin Code activation” - just enter “Double” in the “code” form and press “Continue”. Your balance will be updated within 5-10 minutes.
What will be the result of this for the business of MP3sale? Well just from using common sense, customers prior to july are very unlikely to make another deposit for sometime after using the bonus code, unless MP3Sale has statistics showing that those customers are regular downloaders who are likely to do a very large top-up, preventing a top-up dry period. The other result is the exposure and building of their brand image. This compensation deal has shown MP3sale cares about their customers enough to offer a very generous bonus top-up and I wouldn’t be surprised if people forgot about MP3sale’s previous downtime troubles anytime soon.
Saying all that, I would like to thank MP3sale for my new very high €xxx balance. 
[MP3sale]
Filed Under (MP3sale) by admin on 16-07-2008
It seems as if MP3sale team is taking all the necessary stops to regain their customers confidence, as they announced yesterday that they plan to offer another compensation deal to their members
It was nearly one month ago since MP3sale offered compensation for the downtime of their service, which was due a to hard-hitting server failure. But since then, restoration still continues and customers are starting to see a glimpse of favorite music shop coming back to life. Most of MP3sale.ru is functional, except for .zip feature which is still under-going heavy development.
To calm much of the anger expressed by their customers on the forums, they have decided to offer another compensation deal, despite the poorly phrased announcement, it has cheered up a lot of the customers and regained much trust. The new compensation deal is likely to be confirmed within the new fey days. Details here:
Gift Certificates will be given to each MP3sale customer, which will double your current balance up to the point of activation. The gift certificates, I believe, are valid for 1month, so you could top up your account as much as possible within the month and then use the gift certificate to double it?
For customers who purchased money during the recent restoration period, but were unable to download music, their case will be individually dealt, but most probably only if the customer comes forward first and will most likely have their last deposit (with bonus) doubled.
All in all, you can’t blame MP3sale for trying to please everyone and they’ve done a pretty good job of it. I predict they are going to lose fair bit of money in the beginning, but will gain back the respect for their shop and will thus continue to thrive.
[Unofficial MP3sale Forums] via [MP3sale]
